Poké Ball (GEN)

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. It is the customers responsibility to ensure the item reaches us in the same condition received.

To start a return, you can contact us at sales@game-hq.co.uk. The cost of return postage is the responsibility of the purchaser except where the items in question are faulty. Items sent back to us without first requesting a return will not be accepted. Fair use applies and we reserve the right not to honour this policy if we feel it is being manipulated.

This policy does not affect your statutory rights.

You can always contact us for any return question at sales@game-hq.co.uk

Our Return Address is:

21 Julius Drive

Coleshill

North Warwickshire

B46 1HL

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. 

We can be contacted at sales@game-hq.co.uk

If you have received a faulty or damaged item you must inform us within 30 days of receiving the order. If the item has met the criteria for being damaged or faulty, we will meet the costs of the return postage.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.